What role does a Call Center/ BPO play for you?

Running a business has a lot of challenges. Meetings, appointments, inbound and outbound calls, customer inquiries, reviews, and much more. We understand that it’s difficult to catch all the fish in the sea. And even if you could, what about the amount of energy burnout? You’d be soon quitting due to stress if you do all these jobs alone.

If you don’t have enough resources, team, or skills to handle it all, then delegating is the best option. Especially for any established business, carrying every customer on its shoulders is a ‘next to impossible’ task. And that’s where the Call Center does the job for you.

The importance of Customer Service/Customer Experience in the business.

The customer base defines the strength of every company. A business thrives in sales and revenue only when the customer is satisfied with after-sales service and eager to share about your product/services to his peers. To maintain such a high-standard customer base and retention, exceptional customer service/customer experience is inevitable.

What does that mean?

A business without well-constructed customer service is like a doctor treating a patient without knowing the disease. And many businesses fail to maintain resourceful customer service including,

• No record of client history and translation
• No strategic record of the transaction and order status.
• No integrated CRM system
• No multiple social media handles as a point of contact
• Different time zones of the customer

That’s where a Call Center kicks in!

The amount of functions a Call Center carries on its shoulder depends on its capabilities. Some organizations outsource entire business functions and only manage them from their head office.

These functionalities include,

• Accounting
• Administration
• Manufacturing
• IT process
• Customer service
• Marketing and research
• Sales
• Shipping

The Call Center operates in 2 ways.

1. Back office operations: These operations include the unseen part of the business operations such as payments gateways and processing, technology services, quality assurance, etc.
2. Front office operations: Customer services, CRM management, sales, marketing, accounting, and many others fall under these categories.

Choosing a top-tier Call Center service company helps you to structure all your process and helps it streamline seamlessly. Dadhichi Technologies specialize mainly in customer service with 24X7 availability, exceptional service, and hospitality. Along with customer service, Lead Generation Services are the most outsourced functionalities we get in our company.

According to Statista, “57% of companies use business process outsourcing to concentrate on core issues, operations, and activities.”

The studies also prove to increase the revenue scale among many companies.

What are you waiting for?

Call us right away and schedule an appointment with us.

How does Call Center help businesses with efficient workflow?

The Call Center is an effective way to outsource tasks and manages to maintain a sustainable and efficient workflow.

Access to business process innovations

BPO providers are more likely to be aware of developments in the process areas in which they have expertise. As a result, they are more inclined to make investments in cutting-edge technologies, like automation, that can increase the efficiency, affordability, and caliber of the work. Dadhichi technologies always find out new ways to explore and innovate and implement them in a new way.

Increased coverage

By working with a Call Center with round-the-clock capabilities and multiple geographic locations, organizations that want 24/7 call center operations may frequently quickly acquire that capability, enabling a follow-the-sun business model. They even offer offshore and onshore services both for native and foreign countries.

Highly efficient

Call Centers have a wealth of industry knowledge and deliver excellent work. They also use the most recent technologies and best practices. Naturally, it leads to increased production and efficiency. Call centers make the business processes and operations highly efficient because they know the right tool to automate them.

Focuses on business core functions

Many businesses, typically start-ups, struggle with supplementary company activity. The organization has more time to concentrate on its core business operations when non-essential functions are outsourced to a Call Center. While a Call Centers can handle everything from customer services to marketing to sales, businesses can operate on their core functions without any trouble or needing to manage all.

Cost-effective

Due to the fact that the outsourced employees operate remotely, outsourcing significantly reduces costs associated with office space, supplies, tools, and resources. The Call Center services provided by Dadhichi Technologies help your business become as efficient as possible while also saving money by lowering the cost of internal labor.

How can Dadhichi Technologies help your business?

Dadhichi Technologies is a Call Center and an IT enabled company Head-Quartered in Pune, India. We help businesses to operate more efficiently and smoothly with the latest tools and technologies.

• 24X7 complete customer service with excellent communication skills.
• Cost-effective services with excellent client acquisition.
• Lead Generation Services through Cold Calling and Digital Marketing to enable more sales.
• No unforeseen or hidden charges.
• Ad-hoc MIS for Quick Responses and Decisions.

With Dadhichi Technologies, you are partnering with a team that supports your business visions and is dedicated to achieving outstanding outcomes.