The importance of Customer Service/Customer Experience in the business.

The customer base defines the strength of every company. A business thrives in sales and revenue only when the customer is satisfied with after-sales service and eager to share about your product/services to his peers. To maintain such a high-standard customer base and retention, exceptional customer service/customer experience is inevitable.

What does that mean?

A business without well-constructed customer service is like a doctor treating a patient without knowing the disease. And many businesses fail to maintain resourceful customer service including,

• No record of client history and translation
• No strategic record of the transaction and order status.
• No integrated CRM system
• No multiple social media handles as a point of contact
• Different time zones of the customer

That’s where a Call Center kicks in!

The amount of functions a Call Center carries on its shoulder depends on its capabilities. Some organizations outsource entire business functions and only manage them from their head office.

These functionalities include,

• Accounting
• Administration
• Manufacturing
• IT process
• Customer service
• Marketing and research
• Sales
• Shipping

The Call Center operates in 2 ways.

1. Back office operations: These operations include the unseen part of the business operations such as payments gateways and processing, technology services, quality assurance, etc.
2. Front office operations: Customer services, CRM management, sales, marketing, accounting, and many others fall under these categories.

Choosing a top-tier Call Center service company helps you to structure all your process and helps it streamline seamlessly. Dadhichi Technologies specialize mainly in customer service with 24X7 availability, exceptional service, and hospitality. Along with customer service, Lead Generation Services are the most outsourced functionalities we get in our company.

According to Statista, “57% of companies use business process outsourcing to concentrate on core issues, operations, and activities.”

The studies also prove to increase the revenue scale among many companies.

What are you waiting for?

Call us right away and schedule an appointment with us.